Service Level Agreement

We are committed to providing the most efficient and effective service possible whilst maintaining the highest standards of safety and meeting our international obligations.

Aircraft on Ground (AOG) (unforeseen circumstances) will be our highest priority.

Our Service Level Agreement lists maximum service times as a planning tool for customers.

The time frames below are based on our receipt of fully completed applications and supporting documentation.

We will always endeavour to accommodate customer requirements earlier than the published timescales where it has identified that it may be possible.

 

Service Description

Maximum Delivery Time (working days)

1

Aircraft Registration and issue of C of A

20 

2

 Renewal of Certificate of Airworthiness

15

3

Export Certificate of Airworthiness

15

4

Deregistration of Aircraft

2

5

Initial FCL or AME Validation

2

6

Renewal FCL or AME Validation

2

7

Change of Registered Owner/Operator/Registration Marks

15

 

Service Description

MAXIMUM DELIVERY TIME (WORKING DAYS)

8

Change of NATR

9

Mortgage Services

Upon request

10

Operating Approvals 

10

11

MMEL 90 day permission

2    

Note: No Extensions one-off only

12

MEL permission

20 

13

Special Operating Approvals

20

14

Maintenance programme Revision – non technical

4

15

Permission/Authorisation/Variation/

Exemption/Permit to Fly

Planned – 4

AOG (unforeseen) – 1

No flight shall take place without the issued document from the aircraft registry.

16

Closure of Survey Findings response.

1

 

Testimonials