The Isle of Man Aircraft Registry office continues to operate as normal. We wish to reassure our customers that where necessary we have the capability to work remotely whilst maintaining high levels of service provision. Our arrangements mean that this will be seamless with no change to our telephone or email contact arrangements.
We continue to be contactable by:
- E-mail at [email protected] ;
- Telephone on +44 (0) 1624 682 358. If contacting us by telephone, please allow a few more rings than usual for your call to be answered as the phones may be diverted to some remote working staff members.
The IOMAR team fully empathises with the acute impact that the pandemic is having on the aviation industry. We are committed to maintaining a practical and flexible approach. We continue to develop innovative solutions to ensure that safety regulatory standards can be achieved through alternative means whilst maintaining excellence in customer service.
In order to support your continued safe and efficient aircraft operation during the COVID19 pandemic, we continue to provide digital based ‘remote’ surveys of M registered aircraft without the need for the surveyor to travel to the aircraft to perform an onsite survey. This is now the default means of delivering aircraft surveys with an onsite survey only possible in exceptional circumstances and at very limited locations. In the event that an onsite survey is agreed and planned for, this may still be subject to last minute changes due to the ever fluctuating and rapidly changing national travel restrictions that are beyond our control.
For information on the potential aviation safety risks resulting from COVID-19 and possible strategies for their mitigation please see Safety Matters 02-2020.